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What We’ll Explore
Session 1: Reframing Conflict — From Disruption to Data
Understanding conflict beyond “problem people” narratives
The role of trauma, stress, and power in workplace dynamics
Psychological safety: what it is and what it is not
Common missteps in conflict response
Session 2: Trust, Harm, and Accountability in Practice
How trust is built, broken, and repaired
Moving beyond intent to understand impact
Why traditional approaches often erode trust
Accountability as a pathway to repair, not punishment
Session 3: Building Psychologically Safer Systems and Relationships
Embedding safety into policies, processes, and leadership
Communication strategies that de-escalate conflict
Designing systems that center dignity and fairness
Practical steps for sustaining culture change
This training is for you if:
You are responsible for handling conflict, complaints, or workplace harm—and know current approaches aren’t working
You’re seeing the same issues resurface despite policies or investigations
You want to move beyond performative responses toward meaningful, trust-building action
You are open to examining your own role in how conflict is managed
You want to lead in a way that prioritizes psychological safety, not just risk management
You are committed to accountability that includes repair—not just closure
What You’ll Walk Away With
A deeper understanding of workplace conflict through a trauma-informed lens
Tools to respond to conflict in ways that build trust and reduce harm
Insight into how systems and culture shape conflict dynamics
Practical strategies to foster psychological safety and relational accountability